Frequently Asked Questions (FAQ)
Workshops & Bookings
Where will the workshops be held?
Our workshops are currently held within the Perth metro area. Specific venues may vary depending on the workshop date, so we recommend checking the individual booking page for the confirmed location before booking.
How long is a workshop session?
Each workshop is scheduled to run for approximately 1.5 hours. Timing may vary slightly depending on group size and the flow of discussion.
Can I reschedule or cancel my booking?
Workshop bookings are eligible for a full refund when cancelled 10 days or more before the scheduled session.
Cancellations made with less than 10 days’ notice are non-refundable, and no-shows are not eligible for a refund.
You may reschedule your booking once per original booking, subject to availability.
To request a cancellation or reschedule, please contact us at hello@matchatomo.com.au.
Read our full refund policy here.
Do you accommodate accessibility needs or dietary requirements?
If you have any accessibility needs, please let us know in the Special instructions field at checkout so we can prepare ahead of time. You are also welcome to reach out to us at hello@matchatomo.com.au if you would prefer to discuss this in advance.
Important allergen information
Our workshops take place in a shared space where dairy, gluten, nuts, and other common allergens are regularly used. Because of this, we cannot guarantee an allergen-free environment.
We may be able to make small adjustments in some cases, however this is not always possible due to the shared nature of our workshops. If you have specific dietary requirements, please email us before booking so we can discuss available options and advise whether the workshop will be suitable.
We will always do our best to support you where we can, while keeping everyone’s safety in mind.
Do you offer private/ corporate events or workshops?
Yes! We would love to host private workshops for your team or special occasion. Whether it’s a corporate event, celebration, or social gathering, we can tailor the experience to your group. Please reach out to us via email with your event details.
Orders & Shipping
Do you offer free shipping?
Yes! We offer free standard shipping Australia-wide on orders over AUD 100.
Read our full shipping policy here.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow your parcel’s journey.
What happens if my parcel is delayed or lost?
Delays can happen from time to time, but we’re here to support you. If your parcel hasn’t updated in several days or seems to be missing, please get in touch and we’ll follow up with the courier for you.
My order arrived damaged or incorrect. What should I do?
Please email us as soon as possible at hello@matchatomo.com.au so we can evaluate the issue and make it right. Including clear photos and your order number in your email will help us resolve it more quickly.
Can I change my shipping address after placing an order?
If you need to update your address, please contact us as soon as possible at hello@matchatomo.com.au. Once an order has been dispatched, we’re unable to change the address or redirect the parcel.
Do you offer returns or exchanges?
We offer a 14-day return policy, which means you have 14 days from receiving your item to request a return.
To be eligible for a return, your item must be:
- in the same condition that you received it;
- unused or unworn;
- with tags (where applicable); and
- in its original packaging.
You’ll also need your receipt or proof of purchase.
For food safety reasons, we’re unable to accept returns or provide refunds for consumable products that have been opened, used, or partially consumed. This includes situations where the product does not meet personal preferences such as taste, aroma, colour or intensity.
Please contact us at hello@matchatomo.com.au to start a return.
Read our full refund policy here.
General Information
Does your matcha contain any additives or preservatives?
No. All of our matcha is produced from 100% pure Japanese green tea leaves (tencha) with no additives, fillers, sweeteners, or preservatives.
How should I store matcha to keep it fresh?
To keep your matcha vibrant and flavourful, store it in an airtight container in a cool, dry place, away from heat, light, and humidity. For long-term freshness, refrigeration is highly recommended. Once opened, matcha is best enjoyed within 2–3 months.
Does matcha expire?
Matcha has a best-before date and will slowly lose colour, aroma, and flavour over time. Unopened matcha can stay fresh for many months when stored properly.
Once opened, it is best enjoyed within 2–3 months, as exposure to air, light, and heat speeds up oxidation. While matcha doesn’t “spoil” in a harmful way, it will become dull and less flavourful as it ages.
Why are there clumps in my matcha?
Matcha can naturally clump due to static and humidity. Using a quality matcha whisk (made from bamboo or resin) helps break up fine clumps and disperse the powder evenly as you whisk. Sifting your matcha before preparing it is also an effective way to prevent clumps. We recommend using a fine-mesh matcha sieve for the smoothest result.
If you would love to dive deeper into technique, you’re always welcome to join our matcha workshop for a hands-on experience.
How do I care for my matcha whisk (chasen)?
Rinse your whisk with warm water immediately after use to remove matcha before it dries. Avoid soap, as it can damage the bamboo and affect the flavour of your tea. Gently shake off excess water and let it air-dry with the tines facing down on a whisk stand.
As whisk is made from natural bamboo, the tines will gradually open and soften over time — this is normal and part of its natural lifespan.
Still have questions?
Reach out to us at hello@matchatomo.com.au.